Terms and Conditions

By purchasing goods from Xiaomoxuan.ae you enter a legally binding agreement on the following terms. Kindly read and understand the below terms, as they define your rights and liabilities. Th below described terms state the basis for purchase by you and sale by us of the products described on Xiaomoxuan,ae.

This website operated as the World Wide Web presence of XIAOMOXUAN COSMETICS TRADING L.L.C, with office registered at Binghatti Gateway, Al Jaddaf, Dubai.

​Definitions and interpretation

In these terms, the following words have the following meanings.

Contract – the contract for the sale and purchase of the Goods.

​Delivery Area – area of delivery of our products.

Goods – the range of products (including any installment of the goods or any parts for them) which are available for purchase from this website in accordance with the terms:

Country of domicile

United Arab of Emirates is our country of domicile and stipulates that the governing law is the local law.

Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.

We will not trade with or provide any services to OFAC and sanctioned countries.


Accepted Cards

Visa or MasterCard debit and credit cards in AED will be accepted for payment.

The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.

Cardholders must retain a copy of transaction records and Xiaomoxuan.ae policies and rules.


The basis of the sale

An agreement for us to sell you Goods is made on these terms when we accept an order made by you via this Website. The description of the Goods, the price, VAT, insurance, and delivery costs are set out on the order page. We will confirm acceptance of your order on-screen.

Details of the order

The quantity, quality, and description of the Goods will be those set out in your order (if accepted by us).

Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area.

The Goods which can be ordered via our Website are only available for delivery to you if you are based in our Delivery Area.

Price of the Goods

If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and request your confirmation by email that the new price is acceptable. If it is not acceptable then you will have the option of canceling the order.

Our charges for transport, packaging, and insurance are detailed on the order page and will be included in the total price for the goods.

Risk and ownership

Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.

You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full.

Returns/Options to cancel returns

You can request a return your product by sending an email to support@xiaomoxuan.ae.

The return can only be made within 3 days from the date of delivery, please return them with proof of purchase. If the returns criteria are not met fully, we may refuse the return.
This policy is in addition to your statutory rights and XIAOMOXUAN COSMETICS TRADING commercial guarantees.

A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.


We aim to provide high-quality products to our customers. Accordingly, we warrant that where the Goods are products and not already covered by a manufacturer’s guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery. We further undertake that they will be in good condition at the time of delivery and will be of the type ordered, or if that type is not available we will let you know by email and, if possible, suggest a suitable alternative which is available. If you do not want the alternative suggested, you will be entitled to order other products or cancel your order, as you wish.


If you have a valid claim in respect of any of Goods which is based on any defect in their quality or condition or their failure to meet the specification in accordance with the Contract, and you have returned the Goods within a reasonable time, you will be entitled to choose either a refund of the price of the Goods or replacement Goods.

​We shall not be liable to you in connection with any contract, in tort (including negligence), contract, or otherwise for any loss of profit, anticipated savings, or data that your business may suffer.

​These terms and conditions do not affect your statutory rights as a consumer.

We will continually improve the Goods, so changes to them may be made at any time. We will use reasonable commercial endeavors to keep the Website up to date but the information and specifications given are for your information only and are subject to change without notice.

The content of the Website is directed solely at those who access the site from addresses within the Delivery Area.

We assume no responsibility for the contents of any other websites, links to which may appear at Xiaomoxuan.ae.

Matters out of our control

We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.


All of the written, photographic, design, and other visual content of the Website together with the selection and arrangement of it and all software compilations are our copyrighted property of XIAOMOXUAN COSMETICS TRADING L.L.C and is protected as such. All rights reserved.

None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial offline viewing.

All names, logos, slogans, or other phrases are a trademark of XIAOMOXUAN COSMETICS TRADING L.L.C. Any unauthorized use of a trademark is unlawful.


Please read our customer privacy policy, which explains how we will not pass on your details to any third party.

Cardholder must retain a copy of transaction records and Merchant policies and rules.

Registered User is responsible for maintaining the confidentiality of his account.


We reserve the right to make changes to this Website and these terms at any time.



If you wish to complain about any aspect of our service, please email us at support@xiaomoxuan.ae.


Customer using the website who are minors, or under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid email address and contact telephone number and tell us of any changes to them.

​If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.

​To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful, or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

The headings in these terms are for convenience only and will not affect their interpretation.

Governing law and jurisdiction

These terms will be governed by law and any disputes will be resolved exclusively by the Courts.


Unless otherwise stated, discount codes (including those offered/displayed by third parties) cannot be used for purchases of gift vouchers.

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